FLYSHARK TRAPS

flysharktraps.com

FREQUENTLY ASKED QUESTIONS

General

HOW DO I CONTACT YOU?

If you have any questions, please email us at support@flysharktraps.com and a member of our team will get back to you as soon as possible. We typically respond within 1 business day.

CAN I CHANGE MY ORDER?

Yes — we can accommodate changes to an order as long as it has not yet been shipped. Please contact us at support@flysharktraps.com within 24 hours of placing your order and we will do our best to help.

WHAT ARE YOUR PAYMENT METHODS?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as PayPal.

WHAT CURRENCY WILL I BE CHARGED IN?

All prices on our site are listed and charged in US Dollars (USD). If you are paying with a non-USD card or account, your bank or card provider will apply their standard conversion rate at checkout.

I HAVE A DISCOUNT CODE — HOW DO I USE IT?

Enter your discount code in the "Discount" field during checkout before completing your purchase. If you forgot to apply your code but have already placed your order, contact us at support@flysharktraps.com right away and we will do our best to help.

 

Shipping

HOW MUCH IS SHIPPING?

Orders under $50.00 ship for a flat rate of $6.95 and any orders $50.00 or more ship for free!

 

WHERE ARE YOUR ORDERS SHIPPED FROM?

All orders are shipped from within the United States. We currently self-fulfill orders from our location in the Northeast.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

We can update your shipping address if you contact us within 24 hours of placing your order, before it has been processed and shipped. Please email support@flysharktraps.com as soon as possible. Please double-check your address carefully at checkout — we are not responsible for packages lost or undelivered due to an incorrect address being provided.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED AND SHIPPED?

Orders are typically processed and shipped within 2-4 business days of being placed. You will receive a shipping confirmation email with a tracking number once your order is on its way.

HOW LONG WILL DELIVERY TAKE?

Delivery times depend on your location within the United States:

•       Standard USPS shipping: 3-7 business days

•       Expedited options (if available at checkout): 1-3 business days

 

Occasional delays may occur around major holidays or due to carrier volume. We appreciate your patience.

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

We will send a shipping confirmation email to the address you provided at checkout. This email will include your tracking number, typically within 1-2 days of your order being dispatched.

HOW DO I TRACK MY ORDER?

Your tracking number will be included in your shipping confirmation email. You can track your package directly on the USPS website at usps.com. If you have not received tracking information within 5 business days of your order, please contact us at support@flysharktraps.com.

MY TRACKING STATUS SAYS "RETURN TO SENDER" — WHAT DO I DO?

If your package is being returned to us, please contact us at support@flysharktraps.com as soon as possible. Once we receive the returned item, we will arrange a replacement shipment or issue a refund, depending on your preference.

MY TRACKING SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE.

If your tracking shows as delivered but you have not received your order, we recommend:

•       Checking around your property (porch, mailbox, side door, garage)

•       Checking with neighbors or anyone else at your address

•       Contacting your local post office with your tracking number

 

If you are still unable to locate your package after taking these steps, please contact us at support@flysharktraps.com and we will work with you to resolve the issue. Please note that we are not responsible for packages confirmed as delivered to the correct address that are subsequently lost or stolen.

OUR RETURN + REFUND POLICY

30-day satisfaction guarantee. If your FlyShark trap doesn't perform as expected, contact us within 30 days of delivery for a full refund or replacement — no return required. Contact us at support@flysharktraps.com to initiate a refund.

 

Product

HOW DOES THE FLY TRAP BAG WORK?

Our fly trap bags use a water-activated attractant lure to draw in and trap flies and mosquitoes. Simply add water to activate the bait, hang the bag outdoors, and the trap does the rest. Each bag is designed to capture thousands of flies and can last 1-4 weeks during peak fly season before it needs to be replaced.

IS THE PRODUCT SAFE AROUND CHILDREN, PETS, AND LIVESTOCK?

Yes. Our fly bags are non-toxic and pesticide-free. They contain no harmful chemicals and are safe for use in environments with children, pets, horses, chickens, and other livestock.

HOW LONG DOES EACH BAG LAST?

Bag life varies depending on fly pressure and environmental conditions. In peak fly season, a bag may fill within 7-14 days. In lower-activity conditions, a single bag can last 7-30 days. When the bag is full, simply seal it and dispose of it in the trash.

WHERE SHOULD I HANG THE BAG?

For best results, hang the bag outdoors in a sunny location, away from areas where people spend time (such as patios or seating areas), as the attractant lure has a strong odor. Near barn entrances, fence posts, compost areas, and animal pens are ideal locations.

THE BAG SMELLS — IS THAT NORMAL?

Yes, completely normal. The odor is a sign the attractant is working. The lure is designed to smell like decomposing organic matter, which is highly attractive to flies. We recommend hanging the bag at least 20-30 feet away from areas where people gather.

CAN I USE IT INDOORS?

No — this product is designed for outdoor use only. The attractant lure produces a strong odor that makes indoor use impractical.